Plus UI

Plus UI Service Level Agreement for Technical Support

Introduction

This Service Level Agreement (“SLA”) is between Plus UI (“Licensor”) and the user (“Licensee”). This SLA outlines the technical support services provided by Plus UI to ensure timely and effective support for any issues related to the Plus UI software and services.

Support Plans

Standard Support

  • Prioritization over community users.
  • Access to the technical support team through designated channels.
  • Coverage includes all Plus UI products.

Priority Support

  • 24-hour first-response time.
  • 4-hour pre-screening.
  • Higher prioritization over Standard Support.
  • Comprehensive coverage of Plus UI products.

Support Limitations

Fair Use

No hard limit on support requests, but fair usage policies apply.

General Limitations

No support for issues from unauthorized software modifications, unsupported third-party integrations, or failures due to Licensee’s network or hardware.

Service Levels

First-Response Time

  • Begins upon submission of a support ticket through designated channels.
  • Guaranteed response time based on the support plan.

Working Hours

  • Monday to Friday, excluding holidays (New Year’s Day, Good Friday, Easter Monday, International Workers’ Day, Christmas Day).
  • Response times outside working hours resume the next working day.

Bug Fixes and Improvements

  • Higher priority for issues flagged by Licensee.
  • Bug fixes delivered in the latest version, with exceptions for Long-Term Support (LTS) versions.

Support Channels

GitHub

Open an issue on Plus UI to track both bugs and feature requests.

Discord

Join our Discord Chat to ask for help and/or help others, share ideas and feedback, show the community what you are working on, and live chat with other designers and developers.

Figma Community

Join our community on Figma where you can connect with other designers and our team

Twitter

Follow https://twitter.com/PlusUI_Official on Twitter for the latest updates and announcements about Plus UI

Email

If you have a specific question or issue that you would like to address directly with our team, you can email us at [email protected].

Custom Work Support

Send us email to find out your project’s specific requirements and we might give you an estimate of time and price if the work is straightforward and suggest alternative solutions.

Review and Amendments

This SLA is reviewed annually. Amendments require mutual agreement in writing.

Term and Termination

Effective for the duration of the License Term, unless terminated earlier per the underlying agreement.

Contact Us

If you have any questions about these Terms, please contact us at [email protected]


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© Plus UI 2026

Plus UI offers an integrated Design System and UI Library, featuring a versatile suite of components to elevate your development projects. We streamline the web app development process with fully customizable pre-built components, themes, and powerful integrations.

Our components are built on a centralized token architecture, ensuring consistency and efficiency across your design system and UI library. The UI Library's framework-agnostic technology allows seamless use of components across different frameworks. Optimized for speed, it offers fast loading times, high performance, and quick integration, making it the fastest component library for web applications. The token architecture ensures theming consistency, covering essential design aspects like Color, Typography, Icons, Borders, Spacing, Opacity, Shadows & Effects, and Breakpoints. Integrations with Tailwind CSS and Font Awesome enhance functionality. Ready-to-use themes include light and dark modes, with full customization to apply your branding. Plus UI is also compliant with WCAG 2.1 standards for accessible web design.

We have meticulously designed and developed a collection of 26 feature-rich core components, with over 2000 variants and more than 2000 free icons in our Freemium Plan. For more advanced needs, our Pro Plan provides access to professionally designed and developed components, blocks, and templates. Our core components include: Accordion, Alert, Avatar, Badge, Button, Button Group, Breadcrumb, Checkbox, Chip, Divider, Drawer, Dropdown, Input, Link, Modal, Progress, Popconfirm, Popover, Radio, Rating, Select, Tabs, Textarea, Toast, Toggle, and Tooltip. Advanced components feature Charts, Date & Time Pickers, Data Grids, and Tree Views. The Plus UI component library offers a robust and flexible solution for building user interfaces, with support for React, Vue.js, Angular, Svelte, Next.js, and other frameworks.

How We Differ from Other Market Providers:

Plus UI sets itself apart from other UI libraries and design systems. While systems like IBM's Carbon Design System excel in scalability for enterprise use, Plus UI integrates a centralized token system that unifies the design system and UI library, enhancing consistency and efficiency.

Unlike the Atlassian Design System, which focuses on simplicity for enterprise solutions, Plus UI provides a rich set of customizable and accessible components powered by Tailwind CSS and Font Awesome, ensuring a lightweight and flexible design framework.

The Figma Design System is known for its powerful collaboration features. Plus UI complements these by offering a meticulously organized suite of components compatible with Figma, allowing designers to leverage advanced features alongside our extensive library.

For Salesforce developers, the Lightning Design System offers robust tools. Plus UI provides similar robustness but extends its versatility by supporting multiple frameworks like React, Angular, Vue, and Svelte, making it adaptable to a wider range of applications.

The Airbnb Design System emphasizes user-centric principles. Plus UI builds on this with a centralized token system that enhances design coherence, ensuring all components adhere to consistent standards.

Apple’s Design System is celebrated for its sleek aesthetics and high performance. Plus UI matches this standard while providing a vast array of fully customizable and accessible components, including support for dark themes.

Atomic Design focuses on breaking down UIs into smaller, reusable components. Plus UI extends this approach with over 2000 variants and a rich set of properties and tokens, enabling efficient development of complex interfaces.

The IBM Design System is known for its comprehensive guidelines and accessibility. Plus UI offers user-friendly, accessible interfaces with detailed documentation and a component library that boosts productivity and design consistency.

The Salesforce Lightning Design System is optimized for Salesforce applications. Plus UI offers broader integrations, making it suitable for various frameworks beyond Salesforce, providing greater versatility.

Google's Material Design is a cohesive framework for responsive, mobile-first interfaces. Plus UI supports these principles but distinguishes itself with a lightweight package and a powerful combination of Tailwind CSS and Font Awesome for enhanced customization.

The Google Design System pioneered modern design principles. Plus UI builds on these by offering a comprehensive and highly adaptable system that caters to a broader range of needs.

The Uber Design System focuses on accessibility for a global user base. Plus UI shares this focus and expands on it by providing fully customizable components tailored to diverse user needs.

Microsoft's Fluent Design System emphasizes light, depth, and motion. Plus UI incorporates these principles while providing an extensive library of easy-to-use components for a seamless development process.

Finally, the Ant Design System is popular for its robust components in enterprise environments. Plus UI offers similar robustness but stands out with its centralized token system, extensive component library, and multi-framework compatibility, making it ideal for a wide range of applications.

In essence, Plus UI combines the strengths of these renowned design systems while offering unique features like a centralized token system, extensive customization, and framework-agnostic components, setting it apart as a versatile and powerful solution.

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